-services.What about Apple’s proprietary base station features?įrom Apple’s introduction of the original AirPort until just a few years ago, its base stations were often the best on the market, even if sometimes the most expensive’.Some DNS (Domain Name System) and parental control services may block certain services so we need to make sure your device can access:.If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi networkĬheck that your network can access the DDL cloud services from the device you use with Vector:.Enter “ ” into a browser on the same WiFi network as Vector.Checking Digital Dream Labs Cloud Availability Check if DDL’s Cloud is available and accessible from your device’s location: If you see the Cloud Issue icon please follow these stepsĤ.Powercycle Vector and Clear User Data to force Vector to reconnect.Check for interference, or move Vector away, from other devices using BLE or WiFi such as microwaves, baby monitors, digital cordless telephones.Vector connected fine but now disconnects Issue If this does not solve the issue, please contact Customer Care with a picture of your router’s label showing make and model.other routers may have similar settings.if you have a NetGear router, access control should be enabled if "neither net genie" is installed.this may be named "AP isolation" on an Asus router.If on your WiFi access point, you have any privacy separator enabled, please disable since it prevents your device communicating with Vector.Verify that your WiFi network supports and has activated 802.11n 2.4GHz or split the network name if you have a dual band router to ensure that Vector and the device are looking for each other on the same 2.4GHz band.I get a "Vector and device need to be on same WiFI" message.I downloaded the OTA and Vector rebooted Issue Find the MAC address in the CCIS - see below steps
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